Madhav's Blog

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Random thoughts on technology, books and anything else …

Thought of the Day – May 17, 2010

I was struck by zappos.com and its approach to customer service. “Powered by Service” is even the company’s logo and it takes it absolutely seriously.

http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/

http://about.zappos.com/press-center/media-coverage/zappos-milestone-customer-service

http://marketingdeviant.com/zappos-customer-service-strategy/

Filed under: Thoughts of the Day (TODs)

Weekly Thought (August 3, 2009)

“Swiss Innovation, German Engineering, American Nothing.”

This is the first sentence from Tom Friedman’s Hot, Flat and Crowded and it struck a nerve in me.  Apparently, this is a slogan that Daimler has been using in South Africa to market its Smart cars.  Obviously, Daimler is trying to distance itself from its failed marriage with Chrysler but at the same time I felt that this is very indicative of the beating that the American image has taken.  Gone are the days when America was known as the land of opportunity and where innovation and entrepreneurship ruled.

Filed under: Thoughts of the Day (TODs),

Weekly Thought (July 27, 2009)

I came across this poem at the Holocaust Memorial in Boston.   The captures the evil of Nazism and the importance of standing up for things that are important even though they may not affect us directly.

“First they came for the Jews
and I did not speak out
because I was not a Jew.

Then they came for the Communists
and I did not speak out
because I was not a Communist.

Then they came for the trade unionists
and I did not speak out
because I was not a trade unionist.

Then they came for me
and there was no one left
to speak out for me.”

– Martin Niemoller

http://en.wikiquote.org/wiki/Martin_Niem%C3%B6ller

Filed under: Thoughts of the Day (TODs)

Weekly Thought (July 20, 2009)

“Dig your well before you are thirsty”

– This is a quote by Harvey McKay and also the title of a book by him on networking – it symbolizes a lot of what I have come to believe about networking.  It has taken me over 10 years of working in Corporate America to realize that you really have to work hard at getting to know the right folks and developing relationship.

Filed under: Thoughts of the Day (TODs)