Madhav's Blog

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Random thoughts on technology, books and anything else …

Thought of the Day – May 17, 2010

I was struck by zappos.com and its approach to customer service. “Powered by Service” is even the company’s logo and it takes it absolutely seriously.

http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/

http://about.zappos.com/press-center/media-coverage/zappos-milestone-customer-service

http://marketingdeviant.com/zappos-customer-service-strategy/

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Filed under: Thoughts of the Day (TODs)

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