Madhav's Blog

Icon

Random thoughts on technology, books and anything else …

Thought of the Day – May 17, 2010

I was struck by zappos.com and its approach to customer service. “Powered by Service” is even the company’s logo and it takes it absolutely seriously.

http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/

http://about.zappos.com/press-center/media-coverage/zappos-milestone-customer-service

http://marketingdeviant.com/zappos-customer-service-strategy/

Advertisements

Filed under: Thoughts of the Day (TODs)

The Digitization Credit

Using my treadmill in the basement this morning, my eyes wandered to a shelf laden with books.  I wondered their future with ebooks and also the future of folks like me who have a ton of “paper and glue” books but want to go digital.  Not sure if someone has thought of this, but how about owners of actuall books registering and then scanning ISBNs to get a credit on the same (and possibly other) books.  I am sure that will encourage a lot more folks to ipads, kindles and their like.

Filed under: Uncategorized